Billing

Cancellation & Refund Policy

Last updated: 2026

What you’re buying

Mentora Premium is a recurring subscription that unlocks the full test series, premium notes and analytics. It is billed automatically through our payment processor, Razorpay, either monthly (₹299) or yearly (₹2,499) until you cancel. The price and billing cycle are shown clearly at checkout before you pay.

How to cancel

You can cancel at any time from your account, or by emailing us via the Contact page. When you cancel, your Premium access continues until the end of the period you have already paid for, and you are not billed again. Cancelling stops future renewals; it does not delete your account.

Refunds

Because Premium gives immediate access to digital content, fees already paid for the current billing period are generally non-refundable once the period has started. We will, however, issue a refund in these cases:

• You were charged more than once for the same period due to a technical error.
• You were charged after cancelling, for a renewal you did not intend.
• You were unable to access Premium for an extended period because of a fault on our side that we could not resolve.

To request a refund under any of the above, email us within 7 days of the charge with your registered email and the payment reference. Approved refunds are made to the original payment method via Razorpay, typically within 5–7 working days.

Failed or paused payments

If a scheduled renewal fails, we may retry it or pause your Premium access until payment succeeds. You will not be charged for a period during which your subscription was paused.

Contact

Any billing question or refund request: reach us through the Contact page and we’ll help.